FAQs

Here are some questions that we get ask the most!

An initial Consultation meeting is the opportunity for you to meet us, and for us to get to know you and your pet. During this time, we can gather information about your pet’s routine, overall temperament, and special needs. Typically the meeting is completed in approximately 30 minutes. If you – and your pet – feel comfortable choosing us; we can discuss payment options, and obtain copies of your keys for convenient service.

We are certainly Licensed, Bonded, and Insured. We would be happy to show you copies during the Consultation.

Our primary pet clients are cats, however we also love caring for bunnies, hamsters, guinea pigs, and birds during Small Pet Sitting Visits in your home.

Our Business Hours are also our general service hours. Small Pet Sitting services are scheduled between 9:00 am and 6:00 pm, Monday thru Friday, with some evening hours scheduled for pets left alone overnight. Service and Visit periods are arranged for mornings, afternoons, and evenings.

We certainly work to ensure that all of our client’s pets are cared for at the time they need it. We will schedule visits within a time frame and strive to arrive at that time; however, we must ask for you to allow a one hour adjustment in the case of inclement weather or traffic. For any pet that may need medication administered at a specific time, we will schedule accordingly. Please let us know at the time of your reservation if specific times of day are critical.

Schedule ahead to ensure that we have open appointments for you over the Holidays – New Year’s Eve & New Year’s Day, President’s Day, Easter, Memorial Day, July 4th, Labor Day, Columbus Day, Thanksgiving Day & the day after, Christmas Eve & Christmas Day.

For Small Pet Sitting Visits there is a surcharge of $15.00 per day for Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, The day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Burlingame Pet Sitting asks that all customers utilize a Key Storage Lock Box that can hold a minimum of two sets of keys, or at least two duplicate keys to your home. The combination you choose, and the location of your lock box, will be entered into your private and secure Client Information Records.

Because each customer and pet is important to us, we must schedule appointments and visits carefully. Payment methods that Burlingame Pet Sitting accepts are cash, checks, or Venmo. Due to the amount of scheduling we do, payment is required at the time of booking your services with us.

Our late payment fee is $27. This is if you are unable to send payment by Venmo, once notified of failure to pay, and must wait until you get home from your trip. We charge $35.00 for any returned check.

For Cancellation of Pet Taxi or Pet Supply Pick-Up Service – cancellation notice to be provided 24 hours in advance for credit. For example, if your appointment is scheduled for 3:00pm, you need to advise us prior to 3:00pm the day before service to receive a refund.

For Cancellation of Small Pet Sitting Visits – In the event of a cancellation, fees can only be returned upon a minimum 7-day advance notice. In the months of November, December, and January, a 2 week (14 day) advance notice of cancellation is required in order to receive full credit. Payment is refundable up until 14 days prior to Pet Sitting Visits during Holidays.